Security and privacy

Security & Privacy

TwinKnowledge holds an annual SOC 2 Type II attestation, confirming our commitment to security, availability, processing integrity, confidentiality, customer data protection, and privacy. The full report is available at our Trust Center, where we also detail our security posture, compliance, and governance. We are committed to protecting our customers' data, models, and products.

Security compliance & accreditation

TwinKnowledge helps customers stay compliant with privacy laws. Our platform and products are included in our SOC 2 Type 2 report and have been independently evaluated to verify that our controls meet industry standards for security and confidentiality. 

Customer requirements

Our goal is to help customers meet regulatory, industry, and contractual requirements. Explore our Product Compliance Features to see how our products align with your needs.

Data at Rest

At TwinKnowledge, the security and privacy of your data are paramount. We utilize a comprehensive security framework to ensure the confidentiality, integrity, and availability of your data.

All customer data, including databases, storage volumes, and Amazon S3 buckets, is encrypted at rest using globally recognized, modern security algorithms. This ensures data remains protected even if access to the storage is compromised.

Our multi-layered security includes continuous threat monitoring, regular audits, and penetration testing. Access to customer data is strictly controlled and granted only on a need-to-know basis with strong authentication. Our redundant infrastructure ensures high availability and minimizes data loss. We adhere to data protection regulations and continuously update our policies. Your data is safeguarded with advanced security measures at all times.

Data in Transit

TwinKnowledge prioritizes the security and privacy of your data. We use industry-standard protocols, including TLS 1.2 or higher encryption, for all data transmitted, ensuring confidentiality. Our TLS keys and certificates are securely managed by AWS Certificate Manager and enforced by internal policies. This robust architecture offloads SSL/TLS decryption, enhancing security by minimizing the possibility of man-in-the-middle attacks. Our comprehensive approach ensures the protection and privacy of your data.

SOC 2 Type 2

TwinKnowledge prioritizes security and privacy, evidenced by our successful SOC 2 Type 2 assessment covering Security and Confidentiality. This independent evaluation assures that our systems effectively protect sensitive data. The report details our controls against unauthorized access and disclosure of confidential information (e.g., business plans, customer data). We invite interested parties to review the full report for comprehensive insights into our security measures and control objectives.

Supporting customer compliance

TwinKnowledge products offer organizations superior visibility and granular control over data and user activities, thanks to comprehensive compliance and administrative features. Administrators can effectively monitor usage, enforce security, and manage user access. Detailed audit logs ensure transparent records for compliance. The administrative dashboard centralizes settings, data retention, and regulatory adherence, thereby strengthening security and streamlining governance, providing peace of mind regarding data integrity and privacy.